PureCloud

Get up and running fast for long-term benefits

Easy to deploy, Easy to use
An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.

The Power to grow
PureCloud gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.

Understand what’s happening
Interactive dashboards give you a consolidated view of customers, call center agents and interactions—across all channels and locations. Reap the benefits of proactive contact center analytics and insights.

Manage your people and systems
Intuitive analytics native to the PureCloud application empower you with insights—from high level summaries down to customized and detailed views. Leverage these tools to develop and make the most of each employee

Genesys PureCloud makes every day easier in your contact center

For Agents
See how PureCloud simplifies conversations across channels—giving your agents all the information they need in a tool they’ll love using

For SupervisorsDiscover how real-time dashboards and up-to-the-second analytics provide the insights you need to lead your team and run your business

For Administrators
Explore how easy DIY admin tools put you in control of your PureCloud application. Configure settings, build flows, provision new hires, and more

Call center software that makes customer interactions better

 

The PureCloud platform was built from the ground up as an omni-channel call center.
Single interface for all customer interactions
Integrates with dozens of other customer-facing applications and does so simply and cleanly

Communicate with customers, collaborate internally, consolidate technologies and drive your business forward

Give customers options
Customers have higher expectations than ever. Give them the choice of channel with chat, SMS, email or a call—and provide a consistent experience no matter how they engage you

Choose a no-risk solution
PureCloud is priced with flexible subscription options that match exactly what your business needs. And there’s no hardware required —even if you want to add voice services

Trust and transparency
The last thing you need is for your contact center software to fail. To ensure your product is running smoothly, check the public-facing status page for live updates and proactive notifications

Make it Easy
Siloed applications and the need to repeat information frustrate both your customers and agents. Give your employees a single, easy-to-use desktop that handles every interaction including customer details as the call, email or chat arrives

Strengthen teamwork
Bring your team together across channels, campaigns and tools. Unified communication and collaboration tools let employees talk, chat, video, group chat, or search for and find the expert they need to resolve the issue at hand



Continue the conversation
Built to be omnichannel, the PureCloud application tracks the conversation from everywhere, so you always have the data you need to respond quickly. Wherever customers engage you, you’re covered

The data to manage your teams
Interactive dashboards provide a consolidated view of customers, agents and interactions—across all media types. See what you want, how you want, to make the best informed decisions.

Integrated systems