Don't waste your time watching hundreds of hours of recording manually. Automatically analyze every movement on your staff's screen and camera in seconds with artificial intelligence.
What is the Simple Touch Artificial Intelligence Supported Analytical Feature?
Simple Touch Artificial Intelligence Supported Analytics; It is your smart control engine that examines the video, audio and screen recordings in your call center much more precisely and quickly than the human eye. It maximizes your operational intelligence by simultaneously detecting possible rule violations, staff emotion changes, and sensitive data on the screen.
Eliminates manual monitoring load
While traditional auditing processes are slow and costly, our AI-supported infrastructure presents rule violations and unusual situations before you even ask.
While it automatically masks the personal data on the screen in accordance with KVKK and BRSA standards, it brings you together with a complete and tireless control mechanism.
Thousands of data in seconds. One smart archive.
Do not miss any details in your operation with artificial intelligence.
Video Analytics
Analyzes recorded video streams to extract behavioral signals, events, and operational insights.
Object Detection
Automatically detects phones, multiple individuals, prohibited items, and other elements within the visual data.
Gender Detection
Estimates visible gender characteristics from video frames to support demographic analytics.
Sentiment Analysis
Analyzes emotional patterns in visual data to measure interaction sentiment.
Anomaly & Fraud Detection
Flags unusual behaviors, suspicious patterns, and policy violations for rapid review.
Text Redaction
Automatically masks detected on-screen text to protect personal and regulated data.
Dynamic Application Redaction
Dynamically conceals selected applications or sensitive interface areas during recording and playback.
AI Tagging
Automatically classifies records with artificial intelligence tags, accelerating search, routing, and reporting.
Put an end to doubts like, "Was my employee playing on their phone during the call, or was someone else present?" Object and anomaly detection captures rule violations at the exact second they occur and reports them to you clearly.
100% GDPR and Regulatory Compliance
Keeping on-screen customer data secure has never been easier. Thanks to text and dynamic application redaction, all critical information that staff can see but shouldn't be recorded is automatically masked.
Measure Employee Sentiment
Focus not just on words, but on expressions. Sentiment analysis reads the employee's emotions during the interaction, allowing you to measure stress management and interaction quality with concrete data.
Reduce Monitoring and Quality Costs
Your quality teams no longer have to watch hours of video. AI tagging and video analytics filter only the suspicious and critical moments that require review, allowing you to save a massive amount of time and labor.
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Experience the Capabilities of SimpleTouch — Live.
Let's run a customized demo using your own call center data and see SimpleTouch's technology in action.