It does not collect unnecessary data, does not violate privacy, offers you a complete and demonstrable session archive with different record retrieval features. “What happened at that moment?” The answer to the question is here with one click.
Traditional systems offer you only a record. Simple Touch documents all the dimensions of that moment.
Don’t miss any moment of your operation with recording and video capture features.
Captures desktop activity in perfect time synchronization to streamline auditing, compliance, and training pipelines.
Records user webcam feeds during interactions to ensure continuous identity verification and workspace auditing.
Archives field operations and portable device feeds to thoroughly document tactical on-site activities and incident reviews.
Captures high-fidelity interaction audio to support playback, automated transcription, and quality assurance auditing.
Captures screen images at predefined intervals or strategic triggers to establish an immutable trail of visual evidence.
Generates point-in-time photos via localized lenses to facilitate multi-factor authentication and session validation loops.
When a customer dispute arises, is the issue rooted in communication, screen processing, or flawed workflows? With advanced, versatile recording capabilities, the system clearly isolates exactly where and by whom an error was made.
Leave pushbacks like "I followed the procedure correctly" or "I wasn't the one handling that call" in the past. Every quality evaluation is now backed by concrete evidence across synchronized audio, screen, and camera streams.
Which agent gets stuck at what step, or misses critical disclosures? Granular capture records pinpoint exact skill gaps and training needs through real session data, significantly accelerating the onboarding pipeline.
Stay fully prepared for institutional inspections, legal discoveries, and client disputes with an immutable, timestamped, and fully encrypted multi-layered recording archive.
