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Security and Privacy

Protect customer and staff data in your call center with the highest security standards. Detect violations in advance, securely grow your operation, ensuring full compatibility with all regulations.

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Simple Touch / Güvenlik ve Gizlilik
Tüm Sistem Güvenli
Concentrix
Teleperformance
Bizigo
Amerikan Hastanesi
Samsung
BSH
Paribu
Tofaş
Akbank
Finansbank
YapıKredi Bankası
Garanti
AkSigorta
Garenta
Concentrix
Teleperformance
Bizigo
Amerikan Hastanesi
Samsung
BSH
Paribu
Tofaş
Akbank
Finansbank
YapıKredi Bankası
Garanti
AkSigorta
Garenta

What is the Simple Touch security and privacy feature?

Simple Touch Security and Privacy; It is a proactive shield that secures every second in your call center, fully adapts to strict regulations such as KVKK and BRSA, and prevents data leaks. It offers full accountability by recording every movement and use of authority in the system.

Eliminates risks, protects your brand reputation

Data security breaches can have irreversible legal and financial consequences for your company. Simple Touch automatically protects sensitive data and turns every user step into transparent, traceable reports.

It completely protects your institution against possible risks. It allows you to manage your operation comfortably.

Protection in each layer. Full accountability.

Relieve your operation from risks with its security and privacy features and
Always keep your data under control.

Sensitive Data Protection

Identifies and safeguards confidential and personally identifiable information (credit card details, national IDs, etc.) within records to detect potential leaks and minimize compliance risks.

Tracking & Activity Reports

Generates retroactively auditable, detailed activity logs monitoring user actions, session specifics, and historical review data across the system.

Audit Trails

Maintains an immutable history of all platform activities, authorization usage, and configuration adjustments to ensure absolute internal accountability.

Regulatory Compliance

Fully supports local and national regulatory mandates through secure data storage architectures, access restrictions, and strict privacy safeguards.

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Ensure Absolute Regulatory Compliance

Eliminate the stress of data privacy audits and institutional inspections. Seamlessly fulfill all local and national legal obligations through advanced privacy safeguards, secure storage, and role-based access control mechanisms.

Track Every Event in the System

Leave questions like "Who deleted this record?" or "Who modified this parameter?" in the past. Establish complete accountability within your ecosystem by monitoring every internal action second by second through comprehensive audit logs and tracking reports.

Protect Physical and Digital Boundaries via AI

In remote working models, data security presents physical risks alongside software challenges. SimpleTouch instantly detects anomalies such as mobile phone usage or secondary individuals via camera streams, while dynamically blurring sensitive on-screen content. It keeps every moment of the operation auditable, yet ensures sensitive details remain visible strictly to authorized personnel.

Transparent and Reliable Operations

Prevent violations of internal security protocols by utilizing detailed reporting of user and session histories. Manage a contact center operation that is always audit-ready, one hundred percent transparent, and secure for both your clients and regulatory authorities.

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Experience the Capabilities
of SimpleTouch — Live.

Let's run a customized demo using your own call center data and see SimpleTouch's technology in action.
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Ensure strict regulatory and data privacy compliance