An overview of the system's core logic and the value it provides to operations.

The process of deploying and integrating the system specifically for your organization.

Infrastructure requirements for Cloud and On-Premise deployment options.

Defining administrator, team leader, and operator roles, along with access rights management.

Details on the technology for detecting unauthorized phones or non-operational individuals in the workspace.

Micro-expression detection and the logic behind emotional scoring during calls.

Interpreting data from the HR module and measuring employee turnover risks.

How the system is trained specifically for your operations and workflows.

The technology that instantly conceals sensitive information on screen, such as credit cards or personal data.

Details on where records are stored and our end-to-end encryption methods.

SimpleTouch's full compliance report regarding legal standards and personal data protection laws.

Detailed audit logs showing which administrator viewed or downloaded which record, and when.

A smart screen recording approach that reduces storage costs by only capturing moments of action.

Merging the agent's screen, audio recording, and webcam feed onto the same timeline.

Finding specific moments among thousands of records in seconds based on date, tags, or violation types.

How recording is automatically triggered when a call starts, a rule is violated, or a specific page is visited.

The process of connecting SimpleTouch with your existing CRM or call center software.

Managing recording processes in internal web-based applications and browser screens.

Methods for developers to transfer analyzed data and results to other platforms.

Properly interpreting and analyzing reports and key dashboard charts derived from the data.

How agent efficiency, rule violations, and call quality are combined for scoring.

Settings for automatically emailing daily or weekly performance analytics to managers.